SHOP Policy
SHIPPING POLICY
At SIUA, we are committed to providing affordable shipping options for our customers. That’s why we offer a flat shipping rate of $5 on all orders. This rate allows us to streamline our shipping process while ensuring your products arrive safely and promptly. appreciate your support and are here to help if you have questions about your order!
All apparel and houseware items are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
RETURN & REFUND POLICY
Our customers' satisfaction is our top priority. If you're not completely satisfied with your purchase, please let us know and we'll do our best to make it right. We accept returns within 14 days of purchase and will provide a full refund or exchange, whichever you prefer. Please note that products must be in their original condition and packaging to be eligible for a refund or exchange.